Our number one priority is you
For us, some things never change. Being a local family business, the number one priority for our family has, and always will be, to ensure your family’s complete satisfaction and enjoyment of your pool or spa.
At Poolheat, our good, old-fashioned services and values keep our clients coming back year after year.
For us, that means:
- Providing the best advice, options, and service that best meet your needs.
- Reliability, professionalism, honesty, integrity, and service with a smile are everything.
- Caring about our clients and building long-term relationships.
- Going beyond what’s expected to ensure your complete satisfaction.
You called to get what you need, not what we think you need
That’s why families come to Poolheat. For us it’s about you.
Whether you’re by yourself now or still have those teenagers clamouring for the pool, you’re the only one that knows what you want. Not us, not the pool shop down the road or the bloke over the next suburb. We can’t pretend to. All we can do is listen to your needs and do our best to help you.
But we can guarantee that there is no other company in Adelaide giving personalised service on each site visit by an experienced gas tradesperson with electrical qualifications and international pool certification.
So sometimes when people ask us to quote on a new pool or spa heater, we could just do that, but if we can fix your heater, we’ll give you that alternative.
Sometimes, people call us out to repair their spa heater and we find the problem lies with another piece of pool equipment. We can also fix that, unlike other services.
Families know they can trust us to supply and install all of their pool equipment, and on top of that, they can call us afterwards for any service or repair.
We will offer our knowledge and experience in the field, but at the front of our minds is always what you need and what you want, done with skill and technical expertise for you and your pool or spa equipment.
Clean & Tidy
Clear Communication
Safe Workmanship
Thorough Service
Meet the faces of poolheat
Patrick
Owner & Chief Pool & Spa Technician
- The face and personality behind the business
- Owner of the tidiest tool bag in the trade
- Over 33 years of trade experience in the gas industry, with both gas and electrical licencing
- Almost 20 years experience in the swimming pool industry, with international pool certification
- Great knowledge of the science behind his trade and of pool chemical knowledge
- Paperwork automation has been his saviour!
Sharon
Manager
- First point of contact by phone or email for customers
- Appointment bookings
- Job Progress Point information – ask her where we’re up to.
- Parts ordering – including rare and out of stock – she’ll find it for you
- Accounts manager with Certification in Book-keeping – ask her about your invoice
- Generally, if you need help, she’d like to give it to you!
- Miscellaneous associated duties – she does the boring stuff!
We do every job the right way, not the easy way
While our qualified tradespeople will work efficiently to get your pool or spa heater, pump and filter, automated chemical dosing system or equipment serviced or repaired in the shortest possible time, we’ll always maintain the highest safety standards.
And, with extensive experience servicing and repairing all makes and models of pool and spa equipment throughout Adelaide, you can trust our expert knowledge to keep your pool or spa warm, clean, and safe for you and your family to enjoy all year round.
Kind words
Greg
“After many years of fumbling around we found Poolheat some years ago and never looked back, after speaking by phone Patrick often arrives with the relevant part and has us operational quickly. If a major appliance is in need of repair, all options are explained.The charges are very reasonable as well.”
Robert
“Our experience with Poolheat exceeds 10 years; the association with Poolheat has continued over this time because of Price Competitiveness, always great value for money; Value Adding Service, they always look to add value and suggest other options;
Customer Service, if there is an issue (rarely) just call they will resolve it, we have never had an ongoing issue. We thoroughly recommend Poolheat.”
Peter
what's the best way to find my way around your website?
Lets take a trip......
You probably started at the home page, and might be here because you weren’t sure if we were the company for you.
So here are a couple of ideas for you, depending on which of our products & services you are interested in.
Option 1: Visiting us because you have a gas pool or spa heater that needs to be fixed?
Here’s how you can explore…
- Start on the Home Page and scroll down to the Servicing & Repairs button
- Click on the Servicing & Repairs button and you will reach our ‘What we do’ page.
- For an overview, read that, or scroll down and click on the Pool & Spa Gas Heating button for in-depth information on repairs on brands and frequently asked questions.
Of course, if you were looking to repair your pool equipment, you can follow the same path, but simply press the pool equipment button on the right.
Ok, Option 2: Visiting us because you’d like to look at a new piece of pool equipment, say a Raypak Heater.
- Start on the Home Page and scroll down to the Pool & Spa Heating button
- Click on Pool & Spa Heating and this will take you to our pool and spa heating page.
- You will find a variety of sub pages offering particular brands of heaters with models and options, among them Raypak.
If you want to explore all of our products, you can simply go to the top menu, where you will find our ‘Products‘ page. This has the buttons to all four product sections grouped within it. And of course, if you want to go home, just click on the Poolheat logo.
